SQS Software Quality Systems

T4
Quality Management - The Eye of the Cyclone
29 October 2008 / 1.30 – 5.00 h / Crowne Plaza Canberra
Anne Hazell - Australian Federal Police (AU)

I love testing and quality management – the sense of satisfaction you feel when you know you have done everything to ensure that what has been developed meets the requirements of the business… The reality of testing is what can only be described as a cyclone of activity that spins out of control and when the dust settles you are left exhausted from the fight to get something (ANYTHING) into production. Managing a variety of testing requirements for the past ten years has taught me that communication and presentation of testing requirements are the key to any successful implementation of a programme. Testing and Quality Management is never an afterthought! (Unfortunately it is often the first thing dropped when schedules and money are tight.) It should be presented as a consideration that addresses and assures the business and the users that they are being considered and their voice is being heard. The stakeholder is the key to any successful ICT project and their engagement level determines the quality of the programme. So how do you engage the stakeholder and help them understand their responsibility to the overall success of their project. This presentation will look at how and what needs to be done in order for any quality or testing manager to warrant the participation of key stakeholders in the whole process of the System Development Lifecycle and can be implemented using the methodology of the organisation.

About your tutor Ms Anne Hazell Co-ordinator, Testing and Quality Assurance, Australian Federal Police 10 years in Test Management with several departments for the Australian Public Service across several different platforms, methodologies environments.