In the last decade, various research initiatives have posted insights into the antecedents and outcomes of quality in B2B relationships. Quality itself is a complex phenomenon with multiple meanings across the value chain. Therefore, the University of St. Gallen ran a large-scale research project in 2008 to assess the sources of quality in the IT sector. More than 300 CIOs and top executives of major suppliers took part. The results carried significant implications for e.g. cooperation strategies, measurability of services and value, early error detection, and other issues of note.

In 2006 Credit Suisse Private Bank IT decided to build new secure data centers for offshore/global SW development and testing (that are detached from existing CS data centers and intranet) through program SYNONYM.
In order to enable global SW development and testing that is compliant to national legislation and IT risk and legal regulations (Swiss Banking Secrecy), program SYNONYM established a highly secure development zone and introduced purely synthetic test data, based on the so called "Virtual Bank" concept for simulation of real bank business.

The presentation highlights:

• motivation and handling of legal requirements for this initiative
• today's solution and procedure to get there
• aspects of the "Virtual Bank" with synthetic data generation
• challenges for both the SYNONYM program team and the SW development and testing community
• our plans for future enhancements towards virtualized multi-environment-, next-generation SW-Engineering.

The METRO Group has been a pioneer in the retail industry in terms of using RFID. In 2004 the company started its comprehensive approach of deploying RFID throughout the retail value chain. Based on RFID-based data-collection technologies, visibility and transparency is enhanced in supply chain operations and inventory management, enabling more efficient processes. Since 2008 the METRO Group operates the largest retail supply chain RFID deployment in Europe. In his keynote, Dr. Gerd Wolfram will provide key insights into RFID use cases at METRO Group and share best practices for leveraging enhanced data quality.

The Keynote of Dr. Stephan Witteler - Partner at Beiten Burkhardt and responsible for the firm's IT & Telecommunication practice – will deal with the requirements emanating form the corporate governance concept. His presentation will particularly address the impact on IT infrastructure and operations as well as systems integration and solution management. The demand for a compliant license management, security and privacy regime will be revealed. Dr. Witteler will demonstrate which individual consequences a non-compliant business behavior has not only for top executives. His presentation will conclude with a brief overview concerning expected future developments and trends in the continuing process for an optimization of a sustainable corporate governance.

Dass die Arbeit in Wirtschaftsredaktionen und das Qualitätsmanagement bzw. Testen in der Software-Entwicklung vieles gemeinsam haben, würde man auf den ersten Blick nicht vermuten. Genauer betrachtet finden sich allerdings viele Parallelen, die alle dazu beitragen, das angestrebte Ziel zu erreichen.

Key messages:

• Effektivität und Effizienz in der Entwicklung/Produktion brauchen die richtigen Arbeitsschritte zum richtigen Zeitpunkt
• Qualität durch konsequente Arbeitsteilung
• Falsifizieren, Verifizieren, 1. Proof, Schlußredaktion und 2. Proof sind fester Bestandteil erfolgreicher Wirtschaftredaktionen

• Das Zielbetriebsmodell der Allianz Deutschland AG
• Layer 1: Die technische Unterstützung zur Einführung des Zielbetriebsmodells (Telefonie, Arbeitssteuerung und Kundensicht)
• Layer 2: Bestandsmigrationen (Ablösung existierender Spartensysteme inkl. Neuentwicklung der föderalen Umsysteme)
• Die wesentlichen Herausforderungen und Lösungsmuster aus Sicht des Qualitätsmanagements